Frequently Asked Questions
Everything you need to know about your White Mountain Shoes experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our styles generally run true to size, but we recommend checking specific fit notes for our clogs and boots to ensure maximum comfort.
What is your return policy?
We offers a 30-day return window for unworn merchandise in its original packaging. Please note that a small restocking fee may apply to mail-in returns, or you can return to select partner locations for free.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes approximately 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are looking into expanding our shipping capabilities to international fashion lovers in the near future.
How should I care for my leather and suede shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. For leather, use a damp cloth and leather conditioner; for suede, use a specialized suede brush to remove dirt and restore the nap.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for a more flexible shopping experience.